Frequently Asked Questions
Have a Question? We’ve Got You Covered.
From quotes to clean-up, here are answers to the most common questions about our services.
General Questions
Q: What areas do you service?
We cover the entire Mid North Coast, including Kempsey, Nambucca Heads, Port Macquarie, Coffs Harbour, and nearby towns.
Q: Are you insured and qualified?
Yes — fully insured with $20M public liability, and our lead arborist is AQF Level 5 qualified.
Q: Do you offer free quotes?
Absolutely. All our quotes are 100% free and no-obligation.
Q: Do you provide emergency services?
Yes — we offer 24/7 emergency tree removal for storm damage or urgent hazards.
Service-Specific Questions
Q: What’s the difference between pruning and trimming?
Pruning improves tree health and structure, while trimming is more about shaping for appearance.
Q: Can you remove large or dangerous trees near powerlines?
Yes — we use advanced equipment and techniques for hazardous tree removals, including those near powerlines.
Q: Do you also remove the stump after tree removal?
Stump grinding is a separate service, but we offer it with or after tree removal if requested.
Q: What does land clearing involve?
We remove trees, stumps, and scrub to prepare your site for building, fencing, firebreaks, or access tracks.
Booking & Pricing
Q: How do I book a job with you?
Call us at 1800 696 644 or use our Contact Form. We’ll respond within 24 hours.
Q: How are prices calculated?
Pricing depends on the job’s complexity, size, access, and safety requirements. We provide clear quotes upfront — no hidden costs.
Property & Safety
Q: Will my lawn or garden be damaged?
We always take care to protect your property. However, depending on the equipment required, some ground impact may occur — we discuss this during quoting.
Q: Do I need to be home during the service?
Not always. For many jobs, as long as we have safe access, you don’t need to be home.
Q: What happens with the wood and debris?
We chip or remove all debris unless you’d prefer to keep mulch or firewood — your call.
Still Have a Question?